Customer information

Let’s get your order right.

Our clothing is made to order. Please check the fit, materials and care guide and the measurements on each product page before choosing your size and color.

Damaged, misprinted or incorrect items

Email [email protected] as soon as you notice a problem, preferably within seven days and no later than 30 days after delivery. Include your checkout email, order reference, a short description and clear photos of the item and problem. Keep the packaging while we review it.

We will review the issue and arrange a replacement or refund for a verified defect, misprint or fulfillment error. Contact Botanica before sending anything back. If a return is needed, we will give you instructions.

Size, color and change of mind

We do not accept returns or exchanges when you ordered the wrong size or color, or changed your mind. This is our made-to-order policy. If the item you receive differs from what you ordered or is mislabeled, contact us under the issue policy above.

Missing deliveries

Let us know promptly if your order has not arrived after its estimated delivery date, and within 30 days of that date for a lost-in-transit claim. If tracking says delivered, check around your address and with the carrier, then contact us so we can investigate.

These reporting windows help us investigate and resolve delivery issues promptly. They do not limit rights you may have under applicable law.

Changes, cancellations and refunds

Orders move into fulfillment automatically. Email us immediately if you need a change or cancellation; we will check what is still possible. Once production begins, we cannot guarantee a change or cancellation. Approved refunds go back to the original payment method. Your bank or payment provider determines when the credit appears.